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Junior IT Field Support Specialist
Job Title
Junior IT Field Support Specialist
Location
Algeria, Algiers
Department
Information Technology
Role Purpose
Key Accountabilities

Install and configure specified software packages such as operating systems, business applications and other office tools.

 

Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed and update CRM helpdesk accordingly.

 

Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis.

 

Place support calls to network solution providers and other IT support companies as requested by the hierarchy (not applicable for multimedia)

 

Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files (not applicable for multimedia)

 

Keep track of all existing and deployed Point of Sale (P.O.S. machines)

 

Train stores team members on the system and its various applications (not applicable for multimedia)

 

Assist the IT team in the pre-opening phase of new stores (not applicable for multimedia)

Specific for Multimedia: Inspect personal computer equipment; install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.

 

Provide updates, status and completion information to the hierarchy, the problem request tracking system and/or users.

 

Qualifications, Experience, Knowledge

Technical Degree in Computer Science or a related field

 

2-3 years of experience in a similar role

 

Knowledge in configuring switches, routers, ISDN modems, Windows Applications (Exchange Server, Active Directory, Printers and other)

 

Fluency in English

 

Valid Driving License is a plus

 

Proficiency in MS Office

Competencies

Cultural Awareness

 

Customer Focus

 

Analytical Thinking

 

Attention to details

 

Change and Adaptability

 

Communication Skills

 

Teamwork

 

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