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IT Field Support Specialist
Job Title
IT Field Support Specialist
Location
Algeria, Algiers
Department
Information Technology
Role Purpose
Key Accountabilities

·         Install and configure specified software packages such as operating systems, business applications and other office tools.

·         Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed and update CRM helpdesk accordingly.

·         Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis.

·         Place support calls to network solution providers and other IT support companies as requested by the hierarchy (not applicable for multimedia).

·         Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files (not applicable for multimedia).

·         Keep track of all existing and deployed Point of Sale (P.O.S. machines).

·         Train stores team members on the system and its various applications (not applicable for multimedia).

·         Assist the IT team in the pre-opening phase of new stores (not applicable for multimedia).

·         Specific for Multimedia: Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises.

·         Provide updates, status and completion information to the hierarchy, the problem request tracking system and/or users.

Qualifications, Experience, Knowledge

·         Technical Degree in Computer Science or a related field.

·         2-3 years of experience in a similar role.

·         Knowledge in configuring switches, routers, ISDN modems, Windows Applications (Exchange Server, Active Directory, Printers and other).

·         Fluency in English.

·         Valid Driving License is a plus.

·         Proficiency in MS Office.

Competencies

·         Cultural Awareness

·         Customer Focus

·         Analytical Thinking

·         Attention to details

·         Change and Adaptability

·         Communication Skills

·         Teamwork

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