Overviews the table section cleanliness and set ups before duty starts.
§ Adherence to policies and procedures.
Assists and guides guests through the menu choice and serves them in a good, proper and hygienic way.
§ Customer feedback.
Informs management immediately of any discrepancies or complaints.
§ Effective problem solving/ resolution.
Liaises with other outlets and departments to ensure smooth running of the outlet.
§ Ease of access to and communication with other departments, suppliers and external agencies.
Accomplishes different tasks assigned by the Restaurant Manager.
§ Timely completion of tasks and duties.
Ensures that employees provide a friendly, courteous, professional and fast service to guests at all times.
§ Customer service measures.
Ensures that the log book notes are applied.
§ Procedures correctly followed.
§ 1-2 years of experience in customer service.