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Waiter/Waitress
Job Title
Waiter/Waitress
Location
UAE, Dubai
Department
F&B-The Butcher Shop & Grill
Role Purpose
Overviews the table section cleanliness and set ups before duty starts.
Key Accountabilities

Key Accountabilities

Performance Indicators

Overviews the table section cleanliness and set ups before duty starts.

§  Adherence to policies and procedures.

Assists and guides guests through the menu choice and serves them in a good, proper and hygienic way.

§  Customer feedback.

Informs management immediately of any discrepancies or complaints.

§  Effective problem solving/ resolution.

Liaises with other outlets and departments to ensure smooth running of the outlet.

§  Ease of access to and communication with other departments, suppliers and external agencies.

Accomplishes different tasks assigned by the Restaurant Manager.

§  Timely completion of tasks and duties.

Ensures that employees provide a friendly, courteous, professional and fast service to guests at all times.

§  Customer service measures.

Ensures that the log book notes are applied.

§  Procedures correctly followed.

 

Qualifications, Experience, Knowledge
  • High school degree.

§  1-2 years of experience in customer service.

  • Good communication and interpersonal skills.
  • Fluent in English.
Competencies
  • Working with people
  • Adhering to principles and values
  • Persuading and influencing
  • Presenting and communicating information
  • Delivering results and meeting customers’ expectations
  • Following instructions and procedures
  • Adapting and responding to change
  • Coping with pressure and setbacks
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