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Head Waiter
Job Title
Head Waiter
Location
Qatar, Doha
Department
Food and Beverage
Role Purpose

The head waiter is responsible for supervising Waiters/Waitresses and Runners in the designated sections and serving customers to ensure their needs are met with high quality service in a timely manner.

Key Accountabilities

Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly

Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service

Take charge of customers’ bill payments and complaints and escalate complex issues to the Supervisor

Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager

Participate in achieving set targets for the brand shop

Participate in the restaurant’s opening / closing duties, including counting / recording tips while ensuring the respect of the norms and internal standards

Prepare and send the daily order to the storekeeper to refill the needed items

Conduct, upon need, briefings for the assigned team members

Qualifications, Experience, Knowledge

Technical Degree in Food and Beverage or Hospitality Management

Minimum 3 years of experience in F&B operations / Café , out of which 1 year in a similar role

Fluency in English

Competencies

Commercial Understanding

Communication Skills

Cultural Awareness

Customer Focus

Driving and achieving results

Initiative

Teamwork

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