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Counter Sales Associate
Job Title
Counter Sales Associate
Location
Qatar, Doha
Department
Food and Beverage
Role Purpose
The Counter Sales Associate is responsible for selling displayed food items and organizing the counter operations and ensuring all orders are set on time.
Key Accountabilities
  • Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedures
  • Process the orders received from Waiters and set them according to serving standards then ensure they are presented to customers within the serving timeframe
  • Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards
  • Take part in the opening and closing duties in compliance with the norms and internal procedures
  • Maintain and report all records such as; the daily training, taste panels and wastage forms and report any complaints or operation issues to the Manager
  • Receive and handle cash payments including exchange and money transactions while following the set policies
  • Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager
  • Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers
  • Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book
  • Ensure a clean environment by implementing hygiene practices such as “Clean as you go” policy and sanitation of the counter display
Qualifications, Experience, Knowledge
  • High School Degree
  • 0 - 1 year of experience in customer service
  • Fluency in English
Competencies
  • Analytical Thinking
  • Attention to details
  • Change and Adaptability
  • Cultural Awareness
  • Customer Focus
  • Planning and Organizing
  • Teamwork
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