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Assistant Manager
Job Title
Assistant Manager
Location
Qatar, Doha
Department
Shop-Zara Home
Role Purpose
The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.
Key Accountabilities
  • Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed.
  • Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner.
  • Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.
  • Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate to ensure operational effectiveness and customer satisfaction.
  • Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.
  • Motivate team members and provide them with the necessary support in terms of training and development to optimize sales results.
  • Supervise the Opening process of the shop to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.
  • Specific for Sports Goods: Communicate with local suppliers, negotiate prices, and place orders.
  • Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards.
  • Specific for Sports Goods: Perform other related activities such as communicating shop events and promotions to customers through social media tools, liaising with wholesales customers to ensure timely answering of their needs, liaising with local sports clubs and other.
Qualifications, Experience, Knowledge
  • Bachelor’s Degree
  • 1 - 2 years of experience in a managerial role; experience in retail is a plus
  • Good product knowledge and understanding of store operating procedures
  • Proficiency in MS Office
  • Fluency in English
  • Deep product knowledge across all departments
  • Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events
Competencies
  • Teamwork
  • Developing and Motivating Others
  • Cultural Awareness
  • Commercial Understanding
  • Customer Focus
  • Driving and Achieving results
  • Attention to details
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