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Junior Customer Experience Associate
Job Title
Junior Customer Experience Associate
Location
Jordan Head Office
Department
Customer Experience
Role Purpose
The Junior Customer Experience Associate - Shared Services is responsible for fulfilling customer requirements and answering their inquiries on a timely manner.
Key Accountabilities
Take messages from callers, provide them with requested information, and direct them to appropriate personnel when needed.
Respond to customers’ request through online chats and emails, calls and whatsapp. Incidents should be escalated to the Customer Experience Department.
Follow up on customers’ inquiries/complaints to enhance business performance.
Receive customers’ complaints, keep a detailed log of all cases, record actions taken on the system and share highlighted issues with the relevant parties to decide on preventive actions to be taken accordingly.
Coordinate with Shop Managers, Customer Experience department, and suppliers on complaints.

Qualifications, Experience, Knowledge
Bachelor’s degree /Technical Degree
Proficiency in MS Office
Fluency in English and Arabic

Competencies
Attention to details    2
Change and Adaptability     1
Communication Skills     2
Customer Focus     2
Initiative     1
Planning and Organizing     1
Teamwork     2

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