Conduct training needs assessments under the consultation of the hierarchy; prepare and deliver training courses in line with the Training Needs Analysis (TNA) and in compliance with the company guidelines.
Prepare employees performance and development programs in coordination with the Employee Relations Department and provide line managers with the necessary support on the matter.
Initiate and contribute to the development and/or implementation of functional and/or corporate projects in order to support the ongoing development of training initiatives for the retail division.
Monitor and record training activities and programs’ effectiveness for training delivered in own area.
Research and coordinate with external training providers when needed in order to outsource training programs.
Keep track of training costs and participate in the preparation of reports in order to justify expenditures.
Assist in the development of the Group learning and development strategy.