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Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget
Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives
Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the
Shop/Department manpower is effectively matched to operational requirements in a cost effective manner
Prepare management information reports on store performance in order to allow informed decision making
Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the
Assistant Manager, Department Manager, Sales Associates, Cashiers and Stock Keepers as per company guidelines
Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties
Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other
Qualifications, Experience, Knowledge
3 years of experience in a managerial role
Previous experience in the industry/retail is a major plus
Strong knowledge and understanding of store operating procedures
Fluency in English
Proficiency in MS Office
Strong product knowledge
Developing and Motivating Others
Driving and achieving results
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