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Counter Sales Associate
Job Title
Counter Sales Associate
Location
Qatar, Doha
Department
Food and Beverage
Role Purpose
Key Accountabilities
  • Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedures
  • Process the orders received from Waiters and set them according to serving standards then ensure they are presented to customers within the serving timeframe
  • Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards
  • Take part in the opening and closing duties in compliance with the norms and internal procedures
  • Maintain and report all records such as; the daily training, taste panels and wastage forms and report any complaints or operation issues to the Manager
  • Receive and handle cash payments including exchange and money transactions while following the set policies
  • Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager
  • Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers
  • Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book
  • Ensure a clean environment by implementing hygiene practices such as “Clean as you go” policy and sanitation of the counter display
Qualifications, Experience, Knowledge
  • High School Degree
  • 0 - 1 year of experience in customer service
  • Fluency in English
Competencies
  • Analytical Thinking
  • Attention to details
  • Change and Adaptability
  • Cultural Awareness
  • Customer Focus
  • Planning and Organizing
  • Teamwork
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