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Universe Manager
Job Title
Universe Manager
Qatar, Doha
Role Purpose
Key Accountabilities
  • Manage the Universe staff by preparing schedules, setting goals and objectives, managing performance, training and motivating employees, in order to ensure the highest levels of performance are achieved.
  • Develop a commercial policy, a season layout plan, in addition to an annual timetable for commercial campaigns.
  • Recommend price modifications based on benchmarking in order to maintain competitiveness.
  • Monitor the Universe sales figures, inventory, profit and loss report and ensure that weekly and seasonal targets are achieved by the team.
  • Monitor stock levels on a continuous basis, assist the Shop Manager in making inventories on a regular basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times.
  • Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.
  • Develop and maintain a calendar for the shop events and communicate it to the team in order to ensure smooth and timely running of activities; supervise the communication of shop events and promotions to customers through social media tools.
  • Communicate with wholesales customers to ensure timely answering of their needs, and liaise with local sports clubs in order to increase brand awareness and boost sales.
  • Handle the closing at the end of day in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards.
  • Perform other related activities such as controlling the process of shipments reception, communicating with local suppliers and negotiating prices, reporting occurring operational issues and other.
Qualifications, Experience, Knowledge
  • Bachelor’s Degree
  • 2 years of experience in a managerial role
  • Active participation in at least one sporting activity and expert knowledge of sporting events and products.
  • Previous experience in sports goods
  • Proficiency in MS Office
  • Fluency in English
  • Commercial Understanding
  • Communication Skills
  • Driving and Achieving results
  • Customer Focus
  • Developing and Motivating Others
  • Attention to details
  • Planning and Organizing
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