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Shop Manager
Job Title
Shop Manager
Location
Iraq, Erbil
Department
Shop-Mango
Role Purpose

The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives. He / she is also responsible for the inventory, maintenance and external appearance of his / her shop.

Key Accountabilities

Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market

Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.

Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.

Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout

Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team

Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill base and required image and that they are optimally enabled to maximize their potential and contribution to the company; conduct daily Japanese meetings to keep the staff informed and engaged

Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner

Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first)

Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room

Qualifications, Experience, Knowledge

Bachelor’s Degree

3 years of experience in a managerial role; previous experience in the industry/retail is a major plus

Fluency in English

Proficiency in MS Office

Competencies

Developing and Motivating Others

Cultural Awareness

Decision Making

Commercial Understanding

Analytical Thinking

Customer Focus

Driving and achieving results

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