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Junior Customer Service Specialist
Job Title
Junior Customer Service Specialist
UAE, Dubai
Role Purpose
The Junior Customer Service Specialist is responsible for providing the Customer Service department with required support in order to ensure a high customer satisfaction.
Key Accountabilities
-Generate reports as needed and as per a set deadline based on the initiatives launched in the customer service department (i.e. mystery shopper, survey online...).
-Review and analyse the MS results in order to have a better overview of the shops status.
-Receive customers’ complaints and resolve them according to the set service guidelines and scenarios.
-Follow up on customers’ inquiries/complaints in order to enhance business performance.
-Keep a detailed log of all cases, record actions taken on the CRM system and share highlighted issues with the Customer Service Manager to decide on preventive actions to be taken accordingly.
-Analyze Shop Managers' inquiries to identify new initiatives and report them to the Customer Service Manager.
-Inform Shop Managers and other concerned parties of received complaints and unresolved cases.
Qualifications, Experience, Knowledge
-Bachelor's Degree or equivalent technical degree (TS)
-0-1 year of experience in retail or a related field
-Fluency in English
-Proficiency in MS Office
-Customer Focus
-Driving and Achieving results
-Self Confidence
-Analytical Thinking
-Change and Adaptability
-Communication Skills
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