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Performance Management Specialist
Job Title
Performance Management Specialist
Location
Qatar, Doha
Department
Human Resources
Role Purpose
The Performance Management Specialist is responsible for liaising between all company employees and the HR Department to try and reduce staff turnover and increase communication , adhering to company’s policies and Local Labour Law.
Key Accountabilities
Coach and support employees on day to day concerns, career matters, and any arising conflict withintheir team; handle their grievances in compliance with the Company policy and Local Labor LawPerform field visits to keep an open communication channel with shop employees and managementSupport employees and managers during performance review and maintain the appraisal systemConduct assessment programs to identify potential employees for promotion and classify gaps on skillsetDevelop personal development plans in line with the employee performance appraisal and assessmentresults in order to improve performance; advise the Training & Development department accordinglyand ensure proper monitoring and follow upImplement and maintain the Disciplinary action Matrix in line with applicable policies and procedures& labor law, and handle disciplinary issues accordinglyConduct seasonal studies on different HR metrics such as company turnover, probationary success,disciplinary actions, promotional rates and employee satisfaction survey; generate and analyze relatedreports and suggest action plans accordinglyCoach managers on conflict resolution, handling employee issues, motivating subordinates andbuilding teams, in order to increase productivity and boost employee moraleConduct exit interviews and facilitate the exit process including coordination of final settlement, visacancellation, etc...
Qualifications, Experience, Knowledge
Bachelor’s Degree in Psychology or Human Resources2-3 years of experience in a related fieldProficiency in MS OfficeFluency in EnglishStrong understanding of HR services and Labour LawCoaching certification is a plus
Competencies
Decision Making Analytical Thinking Developing and Motivating OthersCommunication SkillsCultural Awareness Customer Focus Relationship Building
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