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Floor Supervisor
Job Title
Floor Supervisor
Location
Qatar, Villaggio Mall
Department
F&B-EaTaly
Role Purpose

The Floor Supervisor is responsible for ensuring smooth day-to-day restaurant operations as per the brand's set standards and procedures.

Key Accountabilities

Participate in the restaurant’s opening / closing procedures ensuring proper respect of norms and guidelines

Greet customers upon their arrival, present them with the menu, assist them in the selec􀆟on and visit their table to ensure their satisfaction

Help in conducting the monthly inventory for all brand equipment

Handle customers' bill payments and deal with any complaints

Oversee work done by all staff members and closely follow up on the team’s abidance by the brand’s set preparation techniques

Participate in achieving the organization’s goals the set targets of the brand and ensure proper implementation of the SOP

Ensure proper uniform and personal hygiene cleanliness at all times

Carry out functional supervisory responsibilities that include planning and assigning tasks, seeing deadlines, monitoring results and quality, providing training and relaying team's request to hierarchy

Qualifications, Experience, Knowledge

Technical Degree in Food and Beverage or Hospitality Management

3 - 4 years of experience in F&B operations, out of which 1 year in a similar supervisory role

Competencies

Teamwork

Commercial Understanding

Customer Focus

Decision Making

Initiative

Cultural Awareness

Developing and Motivating Others

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