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Shop Manager
Job Title
Shop Manager
Location
Qatar, Doha
Department
Accounting
Role Purpose
Key Accountabilities
  • Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction
  • Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates
  • Manage annual allocated budget by monitoring expenditure up to set limits, optimising and reducing costs where possible and reporting variances versus budget
  • Ensure the stock is effectively measured and controlled and manage order placement activities to maximise sales and meet stock performance objectives
  • Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner
  • Prepare management information reports on store performance in order to allow informed decision making
  • Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets
  • Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines
  • Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties
  • Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other
Qualifications, Experience, Knowledge
  • Bachelor’s Degree
  • 3 years of experience in a managerial role
  • Previous experience in the industry/retail is a major plus
  • Strong knowledge and understanding of store operating procedures
  • Fluency in English
  • Proficiency in MS Office
  • Strong product knowledge
Competencies
  • Commercial Understanding
  • Communication Skills
  • Customer Focus
  • Developing and Motivating Others
  • Driving and Achieving Results
  • Decision Making
  • Strategic Thinking
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