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Senior Sales Associate
Job Title
Senior Sales Associate
UAE, Dubai
Shop-Virgin Megastore
Role Purpose
The Senior Sales Associate is responsible for serving customers on the shop floor and assisting the Department/Shop Manager in the effective running of operations in order to ensure the highest standards of customer service are achieved and maintained.
Key Accountabilities
-Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards.
-Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping, and inform the Manager of unavailable and nonperforming products.
-Report occurring operational issues or problems in a timely manner, suggest solutions or escalate them as appropriate, ensuring and operational effectiveness at all times
-Verify that the shop floor and shelves are kept clean and tidy at all times, and replenish on a continuous basis the shop shelves in order to guarantee availability of products at all times.
-Conduct on-the-job training and demonstration for new and existing employees within scope of work, and contribute to their professional development for increased performance and customer satisfaction.
-Communicate sales plans and targets to the Shop/Department team, assign routine and non-routine tasks to Sales Associates, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed.
-Run daily Department meetings in order to ensure all Department activities, objectives and events are properly understood and communicated.
-Watch for and prevent security risks and thefts, and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss.
-Prepare staff schedule to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner
-Up-sell and cross-sell products and services in order to reach hourly and daily sales targets.
Qualifications, Experience, Knowledge
-2 years of experience in retail is a must
-Proficiency in MS Office
-Bachelor Degree is a plus
-Good knowledge and understanding of store operating procedures
-Good understanding of layout and visual merchandising techniques
-Strong knowledge of products available across departments
-2 years of experience in retail is required
-Planning and Organizing
-Developing and Motivating Others
-Communication Skills
-Driving and Achieving results
-Customer Focus
-Commercial Understanding
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