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Counter Sales Associate
Job Title
Counter Sales Associate
Location
Jordan, Amman
Department
Shop
Role Purpose

The Counter Sales Associate is responsible for selling displayed food items and organizing the counter operations and ensuring all orders are set on time.

Key Accountabilities

Greet and serve walk-in customers providing high level service through product knowledge and based on the set procedure

Process the orders received from Waiters and set them according to serving standards then ensure they are presented to customers within the serving timeframe

Receive the daily orders, check the items according to the order specifications, display them in the presentation fridge and replenish regularly while maintaining hygiene and presentation standards

Take part in the opening and closing duties in compliance with the norms and internal procedures

Maintain and report all records such as; the daily training, taste panels and wastage forms and report any complaints or opera��on issues to the Manager

Receive and handle cash payments including exchange and money transactions while following the set policies

Place orders for needed products from the Stock Keeper in coordination with the Restaurant Manager/Assistant Manager

Receive and prepare take away orders making sure they are wrapped according to standards and take special orders from customers

Ensure all operation details are clearly communicated to the team as part of maintaining a proper handover process detailed in the log book

Ensure a clean environment by implementing hygiene practices such as “Clean as you go” policy and sanitation of the counter display

Qualifications, Experience, Knowledge
 High School Degree

0 - 1 year of experience in customer service

Fluency in English

Competencies

Analytical Thinking

A��en��on to details

Change and Adaptability

Cultural Awareness

Customer Focus

Planning and Organizing

Teamwork

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