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Assistant Manager 2
Job Title
Assistant Manager 2
Location
Oman, Muscat
Department
Shop-Bershka
Role Purpose
The Assistant Manager 2 is responsible for serving customers on the floor and assisting the Shop/Department Manager in the effective running of the Shop/Department in order to ensure the highest standards of customer service are achieved and maintained.
Key Accountabilities
  • Greet customers and assist them in their purchase decisions by offering expert advice in compliance with quality and customer service standards
  • Support the Shop/Department Manager in maintaining inventories and placing product orders to ensure effective stock management and availability of products
  • Assign routine and non-routine tasks to Sales Associates, Cashiers and Coordinators, in order to ensure that activities are carried out in the most efficient manner
  • Assist in the preparation of the staff schedule in order to ensure that the Shop/Department manpower is effectively matched to the shop’s operational requirements in a cost effective manner
  • Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis and suggest corrective actions to hierarchy when needed
  • Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results
Qualifications, Experience, Knowledge
Bachelor's Degree
Proficiency in MS Office
Fluency in English
Strong product knowledge
Competencies
  • Cultural Awareness
  • Customer Focus
  • Driving and Achieving results
  • Planning and Organizing
  • Self - Development
  • Change and Adaptability
  • Initiative
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