Detect, anticipate and provide regular feedbacks on customers' needs, markets trends andcompetitors activities effecting the region/ market
Greet customers, offer assistance and serve them in order to ensure their needs and complaints areanswered in a timely manner with quality and customer service standards creating customer loyaltyand portfolio
Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind ofinventory activities such as cycle counts and stock movements including transfers between shops,transfers to/from warehouse, damaged items, devolution, etc.
Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items andcollection rotation (in coordination with BM and VM) in order to identify replenishment needs, placeaccurate orders, meet stock performance objectives and maximize sales and sellout
Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events,operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill baseand required image and that they are optimally enabled to maximize their potential and contributionto the company; conduct daily Japanese meetings to keep the staff informed and engaged