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Shop Manager
Job Title
Shop Manager
Location
Kuwait
Department
Store Management
Role Purpose
The Shop Manager is responsible for leading and managing the store operation to deliver the higheststandards of customer service and to maximize sales and profitability in line with company’sobjectives . He / she is also responsible for the inventory , maintenance and external appearance ofhis / her shop .
Key Accountabilities
Detect, anticipate and provide regular feedbacks on customers' needs, markets trends andcompetitors activities effecting the region/ market
Greet customers, offer assistance and serve them in order to ensure their needs and complaints areanswered in a timely manner with quality and customer service standards creating customer loyaltyand portfolio
Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind ofinventory activities such as cycle counts and stock movements including transfers between shops,transfers to/from warehouse, damaged items, devolution, etc.
Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items andcollection rotation (in coordination with BM and VM) in order to identify replenishment needs, placeaccurate orders, meet stock performance objectives and maximize sales and sellout 
Prepare staff schedule based on budgeted hours and/ or visitors' traffic, daily sales targets, events,operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team
Recruit, train, motivate and evaluate team members to ensure that they have the necessary skill baseand required image and that they are optimally enabled to maximize their potential and contributionto the company; conduct daily Japanese meetings to keep the staff informed and engaged
Qualifications, Experience, Knowledge
Bachelor’s Degree
3 years of experience in a managerial role; Previous experience in the industry/retail is a major plus
Fluency in English
Proficiency in MS Office
Competencies
Developing and Motivating Others 
 Cultural Awareness 
 Decision Making
Commercial Understanding 
 Analytical Thinking 
Customer Focus 
 Driving and Achieving results
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