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Assistant Manager
Job Title
Assistant Manager
Store Management
Role Purpose
The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the higheststandards of customer service are achieved and maintained.
Key Accountabilities
Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoingbasis, and suggest corrective actions to hierarchy when neededAssign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the mostefficient mannerGreet customers and ensure that they are served by shop staff in a timely manner and in compliancewith quality and customer service standardsReport occurring operational issues and handle customer complaints in a timely manner, suggestsolutions or escalate them as appropriate in order to ensure operational effectiveness and customersatisfactionHandle or assist the Shop/Department Manager in handling the maintenance of inventories andplacement of product orders to ensure effective stock management and availability of productsMotivate team members and provide them with the necessary support in terms of training anddevelopment in order to optimize sales resultsSupervise the Opening process of the shop in order to ensure that all set procedures regarding pettycash, reporting, systems, etc. are respected.
Qualifications, Experience, Knowledge
Bachelor’s Degree
1 - 2 years of experience in a managerial rol
experience in retail is a plusGood product knowledge and understanding of store operating procedures
Proficiency in MS Office
Fluency in EnglishDeep product knowledge across all departments.
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