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IT Infrastructure and Networking
Job Title
IT Infrastructure and Networking
Location
Jordan Head Office
Department
Information Technology
Role Purpose
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Key Accountabilities

Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis.

Conduct research, realize Proof of Concept on new technologies and submit a final technical report to the hierarchy regarding small to medium projects.

Install and configure specified software packages such as opera􀆟ng systems, business applications and other office tools, and handle relevant maintenance and troubleshooting

Monitor the systems’ functioning and network stability and take necessary measures to prevent system failure

Train users on equipment's, software, telephone systems and manuals and ensure that IT policies and procedures are applied and respected

Coordinate with suppliers in order to organize accesses in compliance with security standards

Specific for Multimedia:

Perform periodic back-up of business data as per company policy

Qualifications, Experience, Knowledge

Bachelor's Degree in Computer Science or Technical Degree in the same field

2-3 years of experience in a similar role

Fluency in English

Knowledge in configuring switches, routers, ISDN modems, Windows Applications (Exchange Server,

Active Directory, Printers and other)

Strong knowledge in back and recovery procedures

Competencies

Analytical Thinking

Attention to details

Change and Adaptability

Cultural Awareness

Customer Focus

Planning and Organizing

Communication Skills

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