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Assistant Manager
Job Title
Assistant Manager
Cyprus, Limassol
Shop-Sunglass Hut
Role Purpose
The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.
Key Accountabilities

·        - Communicatesales plans and targets to the Shop/Department team, monitor performance on anongoing basis, and suggest corrective actions to hierarchy when needed.

·       -  Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiersand Coordinators (when applicable) and ensure that activities are carried out in the most efficientmanner

·        -Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer servicestandards

·         -Reportoccurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalatethem as appropriate in order to ensure operational effectiveness and customer satisfaction

·        - Handle orassist the Shop/Department Manager in handling the maintenance of inventoriesand placement of product orders to ensure effective stock management and availability of products

·         -Motivate team members and provide them with the necessary support in termsof training and developmentin order to optimize sales results

·         -Supervisethe Opening process of the shop in order to ensure that all set proceduresregarding petty cash, reporting, systems, etc. are respected

Qualifications, Experience, Knowledge

·         -Bachelor’sDegree

·        - 1 - 2 years of experience in a managerial role; experience in retail is a plus

·         -Good product knowledge and understanding of store operating procedures

·        - Proficiency in MS Office

·        Fluency in English

Developing and Motivating Others 
Cultural Awareness 
Commercial Understanding 
Customer Focus 
Driving and Achieving results 
Attention to details
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