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Assistant Manager
Job Title
Assistant Manager
Location
UAE, Dubai, The Dubai Mall
Department
Shop-Misguided
Role Purpose


The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.


Key Accountabilities


Communicate sales plans and targets to the Shop/Department team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed

Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner

Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards

Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction

Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products

Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected

Specific for Sports Goods: Communicate with local suppliers, negotiate prices and place orders

Specific for Sports Goods: Handle the closing of the Shop in coordination with the Cashier by controlling the preparation of cash money, electronic cards slips, discounts, and VAT vouchers; ensure their delivery to the Accounting Department in compliance with company policies and security standards

Specific for Sports Goods: Perform other related activities such as communicating shop events and promotions to customers through social media tools, liaising with wholesales customers to ensure timely answering of their needs, liaising with local sports clubs


Qualifications, Experience, Knowledge

Bachelor’s Degree

1-2 years of experience in a managerial role; experience in retail is a plus

Good product knowledge and understanding of store operating procedures

Proficiency in MS Office

Fluency in English

Deep product knowledge across all departments

Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible

Specific for Sports Goods retail: Active participation in at least one sporting activity and expert knowledge of sporting events

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