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IT Field Support Specialist
Job Title
IT Field Support Specialist
Muscat Grand Mall
Information Technology
Role Purpose
The IT Field SupportSpecialist is responsible for installing, maintaining and providing technicalsupport to corporate users. 
Key Accountabilities
Install and configure specified software packages such as operating systems, business applications and other offce tools
Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed and update CRM helpdesk accordingly
Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
Place support calls to network solution providers and other IT support companies as requested by the hierarchy (not applicable for multimedia)
Communicate with suppliers as requested in order to get the necessary support regarding Brand Communication interface and files (not applicable for multimedia)
Keep track of all existing and deployed Point of Sale (P.O.S. machines)
Train stores team members on the system and its various applications (not applicable for multimedia)
Assist the IT team in the pre-opening phase of new stores (not applicable for multimedia)
Specific for Multimedia: Inspect personal computer equipment, install hardware and peripheral components such as monitors, keyboards, printers and disk drivers on user’s premises
Provide updates, status and completion information to the hierarchy, the problem request tracking system and/or users
Qualifications, Experience, Knowledge
  • Technical Degree in Computer Science or a related field
  • 2-3 years of experience in a similar field
  • Knowledge in configuring switches, routers, ISDN moderns, Windows Applications (Exchange Server, Active Directory, Printers and Other)
  • Proficient in MS Office
Cultural Awareness 
Customer Focus 
Analytical Thinking 
Attention to details 
Change and Adaptability
Communication Skills 
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