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Retail Team Leader
Retail Team Leader
The Retail Team Leader is responsible to supervise the store operations and overall performances, as well as overseeing the functions of the Operations Department in coordination with Shared Services. He/She is responsible to drive sales through the performance and development of store managers and the sales team.
Proactively contribute to the execution of the retail department, plans, strategies, and department budgets needed to maintain positive shops' performance as well as assisting the Retail Manager in setting the seasonal projections
Manage the opening of new stores by coordinating and following - up closely with the concerned departments and manage the closing of existing ones.
Provide analysis to Retail Manager and Brand Manager in relation to stock levels, discounts, collection etc. and coordinate with Brand Manager to take appropriate action in a timely manner.
Liase with the SM to conduct market analysis to monitor competitors strategies and plans and suggest contingency plans.
Prevent financial loss and maintain stock control/shrinking targets in line with company guidelines
Ensure adherence to the customer service standards and enforce enhancements where needed
Coordinate and work closely with Shred Services Centre to ensure that all operational functions are completed effectively and on time; create and implement a set of operational metrics measuring the effectiveness of the department.
Conduct regular field visits to the stores to identify any concerns and provide the needed support, while ensure to report findings and recommend the necessary rectifying actions.
Assist in recruiting, training, motivating and evaluating his/her team to ensure that the department has the necessary skill base.
Qualifications, Experience, Knowledge
Bachelors Degree in Business Administration or related Field; MBA is a plus
3-5 years of experience in a similar field; experience in retail is a plus
Proficiency in MS office
Fluency in English
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