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Department Manager
Job Title
Department Manager
Bahrain, Bahrain City Center
Shop-Virgin Megastore
Role Purpose

The Department Manager is responsible for overseeing Department  floor activities in order to ensure
that its operations are carried out in the most effective manner and in compliance with the company
customer service standards. He/she is also responsible for maintaining high standards of visual
merchandising and store presentation, and ensuring availability of products at all ..mes.

Key Accountabilities
Greet customers and ensure that they are served by shop staff in a timely manner and in compliance
with quality and customer service standards
Ensure proper implementation of company policies and procedures for operational effectiveness
Control merchandising of products in order to optimize sales and ensure it is in line with brand image
and standards
Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when
needed in order to ensure adequate stocks and maximum range and size availability at all ..mes
Manage the Department staff by setting goals and objectives, managing performance, developing and
motivating employees, in order to ensure the highest levels of performance are achieved
Run daily Department meeting order to ensure all Department activities, objectives and events are
properly understood and communicated
Conduct on-the-job training, demonstration and instruction for existing employees, in order to support
their development and ensure the highest standards of performance are achieved
Specific for Multimedia: Plan and prepare team schedule on a weekly basis, and submit it to hierarchy
Specific for Multimedia: Enforce up-selling and cross-selling within the team in order to maximize sales
volume and ensure set targets are reached
Specific for Multimedia: Conduct performance appraisals for department’s staff on a bi-yearly basis
Qualifications, Experience, Knowledge
Bachelor’s Degree
3 years of experience in a managerial role
3 years of experience in retail
Strong knowledge and understanding of shop opera..ng procedures
Proficiency in MS Office
Fluency in English
Strong product knowledge across all departments
Planning and Organizing
Commercial Understanding
Communication Skills
Decision Making
Customer Focus
Driving and Achieving results
Developing and Motivating Others
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