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The Assistant Manager is responsible for supporƟng the Shop/Department Manager in the effectiverunning of the Shop/Department and replacing him/her when needed, in order to ensure the higheststandards of customer service are achieved and maintained.
Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed
Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates,Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the mosteĸcient manner
Greet customers and ensure that they are served by shop staff in a timely manner and in compliancewith quality and customer service standards
Report occurring operational issues and handle customer complaints in a timely manner, suggestsolutions or escalate them as appropriate in order to ensure operational effectiveness and customersatisfaction
Handle or assist the Shop/Department Manager in handling the maintenance of inventories andplacement of product orders to ensure effective stock management and availability of products
Motivate team members and provide them with the necessary support in terms of training anddevelopment in order to optimize sales results
Supervise the Opening process of the shop in order to ensure that all set procedures regarding pettycash, reporting, systems, etc. are respected
Qualifications, Experience, Knowledge
1 - 2 years of experience in a managerial role; experience in retail is a plus
Good product knowledge and understanding of store operaƟng procedures
Proficiency in MS Office
Fluency in English
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