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The Retail Lead is responsible to supervise the stores' operations and overall performances, as well as overseeing the functions of the Operations Department in coordination with Shared Services.
Prepare action plans and strategies needed to maintain positive shops’ performance as well as assisting the Retail Manager in setting the seasonal projections
Manage the opening of new stores by coordinating and following-up closely with the concerned departments and manage the closing of existing ones
Provide analysis to Retail Manager & Brand Managers in relation to stock levels, discounts, collection etc. and coordinate with Brand Manager to take appropriate action in a timely manner
Conduct market analysis to monitor competitors' strategies and plans and suggest contingency plans
Assist the Retail Manager is developing the business plan and strategy for the local operation
Ensure adherence to the customer service standards and enforce enhancements where needed
Coordinate and work closely with Shared Services Center to ensure that all operational functions are completed effectively and on time; create and implement a set of operational metrics measuring the effectiveness of the department
Conduct regular field visits to the stores to identify any concerns and provide the needed support, while ensure to report findings and recommend the necessary rectifying actions
Assist in recruiting, training, motivating and evaluating his/her team to ensure that the department has the necessary skill base
Qualifications, Experience, Knowledge
Bachelor’s Degree in Business Administration or related Field; MBA is a plus
3-5 years of experience in a similar field;
Experience in retail is a plus
Proficiency in MS Office
Fluency in English
Developing and Motivating Others
Driving and Achieving results
Planning and Organizing
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