Take messages from callers, provide them with requested information, and direct them to appropriate personnel when needed.
Respond to customers’ request through online chats and emails, calls and whatsapp. Incidents should be escalated to the Customer Experience Department.
Follow up on customers’ inquiries/complaints to enhance business performance.
Receive customers’ complaints, keep a detailed log of all cases, record actions taken on the system and share highlighted issues with the relevant parties to decide on preventive actions to be taken accordingly.
Coordinate with Shop Managers, Customer Experience department, and suppliers on complaints.