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Assistant Manager
Job Title
Assistant Manager
Location
Muscat City Center
Department
Shop-Zara
Role Purpose
The Assistant Manager is responsible for supporting the Shop/Department Manager in the effective running of the Shop/Department and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.

Key Accountabilities
Communicate sales plans and targets to the Shop/Department team, monitor performance on an ongoing basis, and suggest corrective actions to hierarchy when needed 
Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner 
Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction 
Handle or assist the Shop/Department Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products 
Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results 
Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected 

Qualifications, Experience, Knowledge
Bachelor’s Degree 
1 - 2 years of experience in a managerial role; Experience in retail is a plus 
Good product knowledge and understanding of store operating procedures 
Proficiency in MS Office 
Fluency in English 
Deep product knowledge across all departments 
Competencies
Teamwork 
Developing and Motivating Others 
Cultural Awareness 
Commercial Understanding  
Customer Focus 
Driving and Achieving results 
Attention to details 
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