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Shop Manager
Job Title
Shop Manager
UAE, Dubai, The Dubai Mall
Role Purpose

The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company’s objectives . He / she is also responsible for the inventory , maintenance and external appearance of his / her shop .

Key Accountabilities

- Solve critical store operational problems including customers’ complaints, in order to ensure operational effectiveness and to increase customers’ satisfaction

- Assist in recruiting and selecting shop staff by verifying job-fit and team-fit of candidates

- Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget

-Ensure the stock is effectively measured and controlled and manage order placement activities to maximize sales and meet stock performance objectives

- Monitor the shop hourly revenue and prepare staff schedule accordingly in order to ensure that the Shop/Department manpower is effectively matched to operational requirements in a cost effective manner

- Prepare management information reports on store performance in order to allow informed decision making

- Ensure the effective communication of sales plans and targets to the Shop/Department team, managing performance, developing and motivating employees, in order to ensure the highest levels of performance and the achievement, or exceeding, of sales targets

- Evaluate on a bi-yearly basis the performance of the Customer Service Manager (for Virgin only), the Assistant Manager, Department Manager, Sales Associates ,Cashiers and Stock Keepers as per company guidelines

- Manage Shop events and marketing activities by ensuring proper coordination with suppliers, media, and other concerned parties

- Perform other shop related activities such as overseeing the shop merchandising, verifying the cleanliness, display and maintenance of the Shop window, placing orders and other Shop Activities

Qualifications, Experience, Knowledge

Bachelor’s Degree

3 years of experience in a managerial role

Previous experience in the industry/retail is a major plus

Strong knowledge and understanding of store operating procedures

Fluency in English

Proficiency in MS Office

Strong product knowledge

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