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Assisstant Manager
Job Title
Assisstant Manager
Location
UAE, Dubai, The Dubai Mall
Department
Shop-Reserved
Role Purpose

The Assistant Manager is responsible for supporting the Shop Manager in the effective running of the Shop in line with company policies and values and replacing him/her when needed, in order to ensure the highest standards of customer service are achieved and maintained.

Key Accountabilities

Communicate sales plans and targets to the Shop team, monitor performance on an on-going basis, and suggest corrective actions to hierarchy when needed

Assign routine and non-routine tasks and assist in the schedule preparation for the Sales Associates, Cashiers and Coordinators (when applicable) and ensure that activities are carried out in the most efficient manner

Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards

Report occurring operational issues and handle customer complaints in in a timely manner, suggest solutions or escalate them as appropriate in order to ensure operational and customer satisfaction

Handle or assist the Shop Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products

Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results

Supervise the Opening/ Closing process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected

 

Qualifications, Experience, Knowledge

Bachelor’s Degree

1 - 2 years of experience in a managerial role; experience in retail is a plus

Certificate or degree in school of make-up is appreciated

Knowledge of arguments about product and application techniques

Understanding of store operating procedures

Proficiency  in MS Office

Fluency in English

 

Competencies

Driving and Achieving results

Developing and Motivating Others

Commercial Understanding

Communication Skills

Planning and Organizing

Customer Focus

Decision Making

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