Frequently Asked Questions
Placing an order on Azadea.com is simple:
- Browse from the top menu or use the search icon to find the product you want.
- Select your size and click Add to Bag.
- Review your bag and continue to checkout.
- Sign in, register, or continue as a guest.
- Enter your delivery address, billing address and payment details.
- Complete your purchase.
Once your order is placed, you will receive a confirmation email. When your order is ready to be dispatched, you will receive another email with tracking details.
For support, please contact our Customer Service Team here.
After placing your order, you will receive an email confirming that your order is being processed.
Once your order has been dispatched, we will send you a tracking link by email or SMS. Our delivery partner may also contact you to confirm delivery timing or instructions.
For tracking questions, please contact our Customer Service Team here.
If your order has not yet been prepared for shipping, our Customer Service Team may be able to cancel it.
Please contact us as soon as possible after placing the order. If the order has already been shipped, we can guide you through the return process instead.
For help, please contact our Customer Service Team via webchat or WhatsApp.
You can create an online return through the Order and Returns Status section, then follow the instructions on our Returns page.
Returns must be requested within 30 days of receiving your order.
Returned products must be new, unused, in their original packaging and with the return tag still attached.
For hygiene reasons, underwear, bathing suits, cosmetics and perfumes are not eligible for return.
We offer free returns to make the return process as easy as possible.
Once your return has been received and processed at the Azadea.com warehouse, the refund will be issued to your original payment method within 7–10 days, depending on your bank’s policies.
Shipping fees are excluded from the refund.
Cash on Delivery orders are refunded by Gift Card only and not in cash.
For help, please contact our Customer Service Team via webchat or WhatsApp.
We aim to deliver your order as quickly and conveniently as possible.
The estimated delivery time is within 1–2 days.
Delivery times may vary during holidays, high-demand periods, sales events or other operational circumstances.
For delivery questions, please contact our Customer Service Team via webchat or WhatsApp.
Yes. You can send a product as a gift by following the normal checkout steps.
During checkout, you may choose to send the order to someone else and add a gift message where available.
You will still receive an order confirmation email and tracking details once the order has been dispatched.
Orders cannot currently be placed over the phone.
However, our Customer Service Team will be happy to guide you through the online ordering steps. You can find our contact details here.
To help you find the right fit, we provide sizing guides for our product categories.
The guide includes international size comparisons to help you choose the best size before ordering.
You can view the full size guide here.
We accept the following payment methods:
- Visa
- MasterCard
- American Express
- Cash on Delivery
- Apple Pay
- Tabby, allowing you to split your payment into 4 interest-free instalments
For non-cash transactions, payment is debited at the time of dispatch.
Cash on Delivery cannot be combined with Gift Card payment. A AED 10 fee applies, and Cash on Delivery orders are accepted up to AED 3,600.
The delivery country determines the currency in which you will be charged.
For the UAE, purchases are charged in AED.
Azadea gives you the option to safely store your credit card details for faster checkout.
Your full card number is never displayed. Only the last four digits are shown so you can identify the card being used.
You can remove your saved card details at any time by unchecking Remember My Payment Details on the payment page.
If you change or add a new address, you will need to re-enter your card details for added security.
Azadea does not share or store any personal payment details.
Please visit our Delivery page for the latest delivery fees and timelines.
Delivery fees may change during promotions or special campaigns.
All prices displayed on the site include taxes.
The tax breakdown will be shown on the order confirmation page.
We currently deliver across the UAE.
For more information, please visit our Delivery page.
If you need to change your delivery location after checkout, please contact our Customer Service Team as soon as possible and share the new address details.
Address changes may depend on the status of your order.
All products go through quality checks before they leave our warehouse.
If your product arrives damaged, please contact our Customer Service Team immediately through the Contact Us page.
Our team will guide you through the refund or exchange process.
Our Customer Service Team is here to help with order information and general enquiries.
You can contact us via WhatsApp at +971 800 292332 or by clicking the chat icon on the website.
Your order will be delivered in Azadea branded packaging designed to protect your purchase.
Our packaging is also suitable for gifting.
We do not currently offer an alterations service.
You can sign up to Azadea Mail to receive updates about promotions, exclusive products, newly added products and magazine content.
You can sign up here.
No, you can complete your purchase as a guest.
Creating an account makes future shopping easier and gives you access to helpful features:
- Save and manage your payment methods and addresses for faster checkout.
- Add products you love to your Wishlist.
- Review and track your current and past orders.
If you have forgotten your password, click here to reset it.
You can also follow the Forgotten Password instructions on the Sign In page.
Yes. You can unsubscribe at any time by clicking the Unsubscribe link in any Azadea Mail email.
You can also contact us via webchat or WhatsApp.
We use safeguards to help protect the security, integrity and privacy of the information you share with us.
When you place an order or access your account, we use Secure Socket Layer (SSL) encryption to protect your information before it is sent to us.
We also take reasonable steps to ensure that third-party business partners who receive personal information provide suitable protection for that data.