Frequently Asked Questions

1. How do I place an order?

Placing an order on Azadea.com is really easy.  Browse the clothing listing at the top of the page (New In / Brands / Clothing / Shoes / Lifestyle etc) and click through to the items that have grabbed your attention! Alternatively use the search function on the top right-hand side of the page. Click on the little magnifying glass and as the search box expands, simply write up your search request in the box and see your search results appear for you.

 

Once you’ve found the product(s) you simply cannot live without, select your size and click ‘Add to Bag’. Have a quick review of the products in your bag and continue through to checkout where you will be asked for payment details. You will be asked to register your personal details or alternatively you can continue through the checkout as a guest user. Enter your delivery details and select your preferred delivery choice, as well as the billing address that your purchasing payment method is registered to. Proceed to purchase to complete your order.

 

Once you place your order you will receive a confirmation email from Azadea.com. Once your order is ready to be sent out, you will receive another email with your order details and how you can track your order. If you have any concerns please contact the Customer Service Team here.

 

2. How can I track my order?

As soon as you place your order, you will receive an email to let you know that we are processing your order. We will prepare the order to be packed and shipped to you. Upon dispatch of your order from our warehouse, we will contact you (via email or SMS) with a link to track your order.

 

Our delivery partners will provide you with the opportunity to choose time and delivery instructions so that you receive your purchase at a time that suits you. 

 

If you have any queries regarding this process, please don’t hesitate to contact our Customer Service team here.

3. How can I cancel an order?

Oh no! We are sorry to hear that you want to cancel. As long as your order has not yet been prepared for shipping, you can cancel it immediately by contacting our Customer Service team as soon as possible.

 

If the order has already been shipped, we will be able to process a return for you. Once again, simply contact the Customer Service team and they will guide you through the returns process.

 

If you have any queries regarding this process, please don’t hesitate to contact our Customer Service team or click here to get a full list of telephone numbers.

4. How can I return an order?

Bought two sizes? Unsure of the fit? Not to worry, we have an easy option for returning your purchases.

 

You can create an online return by tapping the ‘order and returns status’ and following the instructions outlined on our ‘returns’ page.

 

We accept returns that are requested within 30 days of receiving your order. Products need to be returned in a new and unused condition with the original packaging and the returns tag still attached to the garment. Due to hygiene reasons underwear, bathing suits, cosmetics and perfumes, are not eligible for return.

5. What is your refund policy?

We offer you free returns on any order – we want to make returns as easy and as convenient as possible for you.

Once your return has been processed, the full amount excluding the shipping fees will be refunded to your original payment method within 7-10 days, depending on your bank’s policies from the date order is received at Azadea.com warehouse. Please note, Cash on Delivery (COD) orders will be refunded by Gift Card only and not in cash.

 

If you have any queries regarding this, please don’t hesitate to contact our Customer Service team at contact@azadea.com or here for a list of contact numbers.

6. When will my fabulous new purchase arrive?

Here at Azadea.com, we aim to provide you with the fastest and most convenient delivery service as we know that fashion never sleeps. The estimated time of delivery is within 2-4 days.

 

If you have any queries regarding this, please don’t hesitate to contact our Customer Service team at contact@azadea.com or here for a list of contact numbers.

7. Can I send a product as a gift?

We’ve made sending a gift beautifully simple - who doesn’t love a present?

 

Simply follow the same steps the you would normally take to place an order for yourself. During checkout, you will be given the option of sending the parcel to someone else other than yourself. You will also be given the option of adding a gift message to personalize your gift and say something special to the person you have in mind.

 

Proceed to checkout to complete your order and then bask in the glow of being an excellent gift-giver. Please note that all the products in the order will be considered as a gift when you click on yes for the 'WOULD YOU LIKE TO WRITE A GIFT MESSAGE?'  option during the checkout process.

 

You’ll receive an order confirmation as per any other order, and will be able to track the shipment once it has left our warehouse.

8. Can I place an order over the phone?

Unfortunately, at this stage we are unable to offer this service, however, it would be our pleasure to guide you through the steps on how to place an order when you speak to a member of our Customer Service team. Please check contact information here

9. What’s my size?

We know that getting the right fit can sometimes be tricky, which is why we have provided sizing guides for each of our product categories. The guide includes a comparison of standard international sizes to help give you an idea of which size is right for you.

 

You can click here to find the standard list of our sizing guide.

 

10. What are the accepted payment methods?

We accept Visa, MasterCard, American Express, Diners Club, and Discover. We also offer Cash on Delivery for the U.A.E. When selecting PayPal at checkout, you will be directed to the PayPal site to log-in and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then be redirected back to the Azadea.com site to review and confirm your order.

Payment is only debited from your payment method at the time of dispatch for all non-cash transactions.

11. What are the accepted currencies?

The delivery country determines the currency in which you will be charged. Currently, we charge purchases only in AED.

 

12. How secure is my payment?

Azadea provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using.

 

You can delete your card details at any time by unchecking "Remember My Payment Details" on the payment page.

 

For added security, please note that you will need to re-enter your card details if you change or add a new address.

 

Azadea does not share or store any personal payment details. 

13. How much is delivery?

Please click here to read our delivery page for the details.

 

Subject to change or promotions. 

14. What are the duties/taxes incurred on my order?

All prices displayed on site include taxes and you will be shown the breakdown on the order confirmation page. 

15. Which countries does Azadea deliver to?

We currently deliver our incredible products only across the U.A.E.

 

Click here for further info on delivery & shipping.

16. Can I change the delivery location after checkout?

You can contact our customer service team and share the new address details.

17. What happens if I receive a damaged product?

Here at Azadea we put all of our products through a stringent quality control test before they leave our warehouse. We want to ensure that they arrive at you in pristine condition.

 

In the unfortunate event that a product arrives damaged, please contact our Customer Service team immediately here and we will help you with a refund or an exchange.

18. I’d like to chat. How can I contact customer care?

We have a dedicated Customer Service team who are always on hand to help. For order information or general inquiries, please email us at contact@azadea.com or call us on the number listed below:

 

19. In what packaging will my goods be delivered?

We deliver all our orders in our branded packaging designed to delight you and to protect your purchase in the best way possible.

 

Our packaging is also suitable for gifting – the person receiving a gift from Azadea will be absolutely thrilled.

20. Do you offer an alterations service?

Unfortunately, we do not offer this service at this time.  

21. How can I stay up-to-date?

Excellent question! By signing up to Azadea Mail, you will receive regular updates about our promotions, exclusive products, newly added products and magazine.

 

You can sign up to Azadea Mail here.

22. Do I need to create an account to place an order?

You don’t need to create an account with us to make a purchase, however by registering with Azadea.com (which takes less than one minute), you’ll be able to enjoy a stellar line-up of benefits:

 

  • Save and manage your payment methods and addresses for a quicker checkout.
  • Add the products that you love to your Wishlist.
  • Review and track your past and present orders. 

23. I forgot my password. How can I reset it?

We’ve all been there. If you have forgotten your password, click here to change it or follow the ‘Forgotten Password’ instructions on the ‘Sign In’ page. 

24. I’d like to opt out of Azadea Mail – is that possible?

We’ll be sad to see you go, but at all times we offer you the opportunity to unsubscribe. Simply click the ‘Unsubscribe’ link on the email or e-mail contact@azadea.com

25. Is my personal information safe?

We will take care to maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided us with.

 

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.