Frequently Asked Questions
1. How do I place an order?
Placing an order on Azadea.com is really easy. Browse the clothing listing at the top of the page (New In / Brands / Clothing / Shoes / Lifestyle etc) and click through to the items that have grabbed your attention! Alternatively use the search function on the top right-hand side of the page. Click on the little magnifying glass and as the search box expands, simply write up your search request in the box and see your search results appear for you.
Once you’ve found the product(s) you simply cannot live without, select your size and click ‘Add to Bag’. Have a quick review of the products in your bag and continue through to checkout where you will be asked for payment details. You will be asked to register your personal details or alternatively you can continue through the checkout as a guest user. Enter your delivery details and select your preferred delivery choice, as well as the billing address that your purchasing payment method is registered to. Proceed to purchase to complete your order.
Once you place your order you will receive a confirmation email from Azadea.com. Once your order is ready to be sent out, you will receive another email with your order details and how you can track your order. If you have any concerns please contact the Customer Service Team here.
2. How can I track my order?
As soon as you place your order, you will receive an email to let you know that we are processing your order. We will prepare the order to be packed and shipped to you. Upon dispatch of your order from our warehouse, we will contact you (via email or SMS) with a link to track your order.
Our delivery partners will provide you with the opportunity to choose time and delivery instructions so that you receive your purchase at a time that suits you.
If you have any queries regarding this process, please don’t hesitate to contact our Customer Service team here.
3. How can I cancel an order?
Oh no! We are sorry to hear that you want to cancel. As long as your order has not yet been prepared for shipping, you can cancel it immediately by contacting our Customer Service team as soon as possible.
If the order has already been shipped, we will be able to process a return for you. Once again, simply contact the Customer Service team and they will guide you through the returns process.
If you have any queries regarding this process, please don’t hesitate to contact our Customer Service team or click here to get a full list of telephone numbers.
4. How can I return an order?
Bought two sizes? Unsure of the fit? Not to worry, we have an easy option for returning your purchases.
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