Returns & Refund

 

Returns to Azadea.com are free and simple to make. Register your return online within 30 days of receiving your order.

Free returns within Kuwait

All returns from Kuwait are free of charge. Currently, returns are only processed through the website. Delivery charges and Cash on Delivery additional charges are not refunded in case of return.

Return window

30 Days

Register your return within 30 days of receiving your order.

Return fee

Free

Returns from Kuwait are free of charge.

COD refunds

Coupon Only

Cash on Delivery orders are refunded by coupon only and not by cash.

How to create a return

 

I have an account

  1. Sign in to your account and select the order you would like to return.
  2. Select Create a Return.
  3. Tick the product(s) you wish to return and select the return reason.
  4. Review your return request before completing the process.
  5. Accept the terms and conditions and complete your return.
  6. You will receive a returns case number and email confirmation.
  7. Once confirmed, arrange collection with our Customer Service team.
  8. Pack the product(s) in the original packaging and place the returns note inside the box.
  9. When the courier collects the package, give them the second returns note in exchange for proof of pick-up.

I do not have an account

  1. Click Order and Return Status.
  2. Enter your order number and email address.
  3. Accept the terms and conditions and complete your return request.
  4. You will receive a returns case number and email confirmation.
  5. Once confirmed, arrange collection with our Customer Service team.
  6. Pack the product(s) in the original packaging and place the returns note inside the box.
  7. When the courier collects the package, give them the second returns note in exchange for proof of pick-up.

Refund information

 

How refunds are processed

Once your return is received and accepted, the full amount excluding delivery charges will be refunded to your original payment method within 14 days, depending on your bank’s policies.

If the order was paid by card, the refund will be issued to the card used for the purchase. If the order was paid by Cash on Delivery, the refund will be issued by coupon only.

Product policy

 

Return condition

  • Items must be unworn, new and unused.
  • Items must be returned with all Azadea.com packaging intact.
  • Labels, tags, dust bags, authenticity certificates and boxes must be returned where applicable.
  • Shoes must be returned without marks on the sole or shoe box.
  • Items that do not meet the return criteria may be rejected and returned to the customer.

Non-returnable items

  • Underwear
  • Bathing suits
  • Cosmetics
  • Perfumes
  • Items customised at the customer’s request

Trying items on

  • Please take care when trying on light colours or delicate fabrics.
  • Damage, marks or signs of wear may result in the return being refused.
  • Evidence of wearing clothing outside of trying it on may result in a non-refund.

Technology products

  • Technology products must be sealed and in their original condition to be returned.
  • Defective products may be subject to after-service repairs, which can take 10 to 21 business days from the date received by Azadea.com.
  • If your item arrives damaged, contact Customer Service within 24 hours of receiving it.

Product returns

 

Home collection returns

If you are not fully satisfied with your purchase, you can request a home return from the website. Our courier will collect the return from your location.

Any return or exchange collected from home should include the printed order receipt. All technical products will be subject to a quality check at the time of return.

Azadea.com reserves the right to refuse any return that does not comply with the return requirements mentioned on this page.

Refunds during promotions

 
  • If your order included a Buy One, Get One Free promotion, the free item is considered part of the offer. In case of a return, the refund will be adjusted on a pro rata basis. If the paid item is returned, the value of the free item will be deducted from the refund amount.
  • If your order included a Buy 1, Get 50% Off on the 2nd Item promotion, the 50% discount is applied to the item with the lowest value. In case of a return, the refund amount will be adjusted on a pro rata basis, taking the promotional discount into account.
  • If your order benefited from an extra percentage discount, such as 20% off, the refund will be calculated based on a proportional distribution of the discount across all items.

If you have any queries, please contact us using the chat button from 10 AM to 7 PM (local time).